Director of Customer Retention and Strategy

  • Bids0
  • Budget $0
  • Location New York

Posted on March 30, 2020

Active

Project Desciption

What you’ll do:

  • Analyze customer performance, retention and LTV
  • Identify product, operational and marketing opportunities to engage customers along their journey to increase LTV, reduce attrition and improve overall customer experience
  • Develop and own customer and cohort segmentation
  • Partner with cross-functional teams to lead strategy for the customer lifecycle through cohort analysis and promotion economics
  • Define product vision and prioritize roadmap to increase customer engagement, drive repeat customer sales, and increase customer lifetime value
  • Generate and test new concepts and tactics that transform insights into action; scale successful pilots and create on-going business optimizations
  • Develop dashboards to define and monitor key lifecycle metrics

We’re looking for:

  • Minimum of 5+ years of experience in B2C industry, with a background in consulting, strategy, or retention (preferably at a D2C startup)
  • A highly analytical and data-driven mindset; you’re an expert in Excel and are able to leverage data and research to drive decisions
  • You can translate data and trends into actionable insights and execute against them
  • Ability to work effectively both independently and cross functionally with teams; you’re a confident leader who can ensure everyone is marching towards the common goal
  • Superior attention to detail 
  • Excellent verbal and written communication skills
  • Entrepreneurial in spirit (experience in start-up environments preferred)

Billie, Inc. is an equal opportunity employer that celebrates diversity. We prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.

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Beauty Industry

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74 project(s) posted hire 2 freelancers
Member since: May 18, 2018
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