Lead UX Researcher

Project Desciption

Your role

• Work with product managers and designers to assess project needs and develop appropriate research plans to support their objectives
• Conduct on-site, remote, and in-field studies with current and prospective Bread merchants and customers
• Provide usability and value tests for products under development
• Work closely with data analysts to integrate qualitative research methods with ongoing quantitative research such as surveys, A/B, and multivariate testing
• Share tangible findings and prioritized recommendations with the teams on a regular basis
• Evangelize methodological rigor, standards for research in Bread’s product development, and across the company
• Manage third-party research vendors as necessary

What we are looking for

Must have:

• 5+ years of experience in user experience research, incorporating both qualitative and quantitative methods
• Strong collaboration skills and solid instincts about when to hold the line on methodological rigor and when to adapt to the changing demands of a project
• Strong sense of curiosity and desire to represent the voice of our customers
• You demonstrate an in-depth understanding of qualitative and quantitative research methods, user-centered design principles, and a solid grasp of contemporary trends in Web and app design
• Can hold your own in a meeting and present with a customer-centric POV
• Are self-motivated and able to manage multiple projects simultaneously
• 4-year college degree or equivalent education, training or experience
• Experience working on both B2B and B2C products

Nice to have:

• Have a degree in Human-Computer Interaction, Human Factors or a related discipline
• E-commerce or financial services experience
• Experience with SQL, Qualtrics, remote testing tools, communication design
• UX Design experience and relevant portfolio

APPLY HERE