We’re looking for a Sr. Design Director to manage and scale our design organization at Zapier. Are you excited to scale a user-centered UX design culture in a 100% remote company? Then keep reading!
You’ve managed or scaled design organizations at least on the order of 15 to 30 people. Specifically, you’re able to effectively manage design work through at least one layer of management. And have experience to suggest how to structure a growing design team.
You’ve scaled a product across the chasm and have seen both sides of it. You can share anecdotes and stories about designing for both types of users (early adopters and early majority) and have successfully navigated a team or organization through the transition.
You are comfortable owning the user experience. You’ve owned the user experience of significant products, helping design teams prioritize and push for smart decisions that positively impact the user experience across the product.
You are a skilled mentor and coach. You realize the best way to grow a team is by helping them to grow themselves. You’re able to effectively share your experience and provide a clear framework for growth.
You are a skilled UX and UI designer. We don’t expect you to create designs on a regular basis, but you’ve done it for years and have lots of stories and advice to share based on prior experience. You can inspire a team, even when delivering design critique, based on your past experience.
You are a skilled researcher. You’ll manage our research team who do both foundational and UX validation-style research. You know how to get the most out of a research team — how research can influence roadmaps, strategy, and decision making — based on your past experience. You can bridge qualitative and quantitative research to help drive decision making within the broader organization.
You are product, business, and customer focused. You are able to relate to our customers and partners to provide and translate business vision into user experience vision in a simple and clear manner.
You’re a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You’ll use written summaries and reports to communicate vision, strategy, plans, findings, and results to the engineering and full Zapier team.
You’re a champion for doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
Things You Might Do
Zapier is a small, fast-paced company, so you’ll get experience with a little bit of everything. That said, here are some things you’ll probably do:
Hold weekly one-on-ones with your direct reports. Today, the entire design team is 1 design manager, 4 UX researchers, and 10 product designers
Build rapport with each member of the product design team and work hard to help them level up their skills
Lead hiring and onboarding for new product designers to support our staffing roadmap
Collaborate across functions to help set roadmaps that will achieve business goals through design
Advocate for and teach product design skills across the organization. Find ways to involve non-designers in the product design process through design sprints and other creative means.
Drive our Zapier design standards and basic design system forward
Provide feedback on product design solutions through wireframes, mockups, and interactive prototypes
Participate in user research and other experiments to inform design decisions
Give, seek, and receive thoughtful critical feedback
Give back to the community via open source, blog posts, and sharing design team work
Actively recruit, onboard and train new product designers at Zapier
Travel 5-10% of the year to our bi-annual company retreats based in North America
As a part of Zapier’s all-hands philosophy, help customers via support to ensure they have the best experience possible
There are no bids yet.
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