Technology Services Manager – Remote opportunity in Atlanta, GA

  • Bids0
  • Budget $82,000
  • Location Remote

Posted on February 24, 2019

Active

Project Desciption

Key Responsibilities

Relationship:

  • Maximizes the value of the customer’s investment in our products and services throughout the end to end customer life-cycle. The TSM manages the account and it is the customer’s advocate.
  • Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment
  • Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers

Prevention:

  • Requires a general understanding of and technical competence in both client technologies and data center technologies.  A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential
  • Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends

Optimization:

  • Identifies and leads continuous improvement activities in support of customer or internal business processes

Support:

  • Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively

Collaboration:

  • Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness to provide meaningful data-driven discussions with customers and leaders

Essential Requirements

  • Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience.
  • Ability to effectively interact and communicate with Senior Executive to CxO-level personnel.
  • Excellent presentation, communications, and interpersonal skills.
  • 4+ years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking.

Desirable Requirements

  •  IT business process certifications (ITIL, Six Sigma, PMP, etc.)
  • Technical certifications (MCSE, CCNA, Server+, etc.)
  • 4+ years troubleshooting complex technical issues
  • 4+ years IT infrastructure deployment experience
  • 4+ years IT project management experience utilizing an accredited framework
  • 4+ years vendor and maintenance management experience
  • 4+ years data center management experience
  • Project/Program Management and/or Consulting Experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Employer Information

39 project(s) posted hire 1 freelancers
Member since: February 14, 2019
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